Trust & safety

Hiring right
REPUTATION MATTERS

Job Success scores, the Top Rated program, and detailed profile information make it easy to find professionals with stellar work histories.

CHAT WITH YOUR TEAM

Masterhand PRO Messages lets you have real-time conversations before and after you hire. Keep communication open and expectations clear to enable a safe and successful workplace.
Keeping your work safe
FIXED-PRICE PROTECTION

Escrow lets you double-check finished work once milestones are met – before you release pre-funded payments to your professional.

HOURLY PAYMENT PROTECTION

Work Diary helps ensure that an hour paid is an hour worked – giving you an easy-to-access billable time system with work details and in-progress screenshots.
Support and assistance
24/7 HELP

Get help from our customer support team anytime, from anywhere. They’re living, breathing humans, here to help you solve Masterhand PRO-related issues.

DISPUTE ASSISTANCE

Disputes rarely happen. But in the event they do occur, Masterhand PRO helps with dispute resolution.