Terms of Service

PLEASE NOTE that the Terms of Service contain limitations of liability affecting your rights and remedies and also provide that your profile and any associated reviews, ratings, feedback, comments, posts, articles, anecdotes and the like, will remain on this Website even after you terminate your account.

Masterhand PRO
Terms of Service
Last updated: October 24, 2023

Welcome to Masterhand.pro (the “Website“), a website owned by Masterhand PRO Inc. (“THE COMPANY” and sometimes referred to as “we”, “us” or “our”). This Website is a service offered by “THE COMPANY”. These terms and conditions of use constitute an agreement between you and “THE COMPANY” (this “Agreement“).

This Agreement governs your access and use of the Website and related services offered by “THE COMPANY” on or through the Website including, without limitation, supply and use of Content through the Website (collectively, the “Services“), including various restrictions regarding the foregoing as well as your responsibilities and obligations with respect to any such access and use. This Agreement also limits our liability, limits your remedies against us and disclaims various representations, warranties, conditions and assumptions that may ordinarily apply to your access and use of the Website and/or Services. Please read this Agreement carefully before agreeing to be bound by its various provisions. It is a condition of your access and use of the Website and/or Services that you agree and be bound by this Agreement. By accessing, browsing and/or using this Website or any Service, you are signifying your consent to be bound by this Agreement. If you do not agree to be bound by this Agreement, exit the Website and do not use any of the Services.

General Disclaimer and Limitation of Liability

Among other things, this Website acts as a venue for persons looking to retain the services and/or projects to post job opportunities and for contractors and suppliers and service providers to post profiles, portfolios and advertisements for their goods and services. It also allows customers, subcontractors, lenders, creditors and employees of suppliers, contractors, service providers and suppliers to post reviews and provide other information about contractors, service providers, customers, clients and/or suppliers. You acknowledge that any use of or reliance on this Website or any Services will be at your sole risk.

“THE COMPANY” makes no representation or warranty of any kind and “THE COMPANY” hereby disclaims any warranty or condition of any sort regarding:

the Website;
the Services;
third party goods and services advertised, offered for sale or mentioned on the Website and/or any third party website accessible through the Website; and/or
any information, content and/or materials available on or through the Website, including, without limitation, catalogues, listings, profiles, advertisements, postings, requests for proposals, job requests, project listings, proposals, quotes, articles, instructions, specifications, guidelines, summaries, manuals, representations, drawings, sketches, plans, blueprints, feedback, tips, advice, recommendations, referrals, testimonials, reviews, ratings, rankings, endorsements, responses and rebuttals, and Supporting Materials, as well as all other text, images, pictures, audio content, video content and audio-visual content (collectively, the “Content“);
Without limitation to the generality of the foregoing, “THE COMPANY” expressly disclaims any implied warranties and/or conditions of merchantability, merchantable quality, non-infringement and fitness for a particular purpose, continuity, availability, reliability, performance and those arising by statute or otherwise in law or from a course of dealing or usage of trade. The Website, Services and/or Content are provided on an “AS IS” basis and any access to, use thereof or reliance thereon is at your sole risk.

Although “THE COMPANY” may elect from time to time to screen, censor and/or verify the accuracy, completeness, currency, safety, legality or usefulness of any Content, “THE COMPANY” has no obligation to do so, and , and “THE COMPANY” will have no liability whatsoever with respect to: (i) your use of or reliance upon any Content; (ii) any decision not to undertake any such screening, censure or verification of Content; (iii) its negligent or improper undertaking of any such screening, censure or verification of Content; or (iv) Content being removed or otherwise ceasing to be available.

By registering or using the Website to offer, post, or provide Pro Services, Professional users represent and warrant that they, and the employees, agents, contractors, and subcontractors who may perform work for them, are properly and fully qualified and experienced, and licensed, certified, bonded, and insured, as required by applicable laws or regulations to which they may be subject in the jurisdiction(s) in which they offer their Pro Services and in relation to the specific job they are performing. Professional users otherwise agree to comply with all applicable laws in their use of the Website and any personal information obtained from the Website.

“THE COMPANY” is not in the business of providing Pro Services. Professional users understand and agree that by creating and maintaining an account on the Website, they receive only the ability to use the Masterhand PRO Website to access persons interested in receiving Pro Services and related tools, including but not limited to the ability to message those persons or schedule appointments, that facilitate the provision of Pro Services. For example, Client users may use the Website to intentionally interact with Professional users regarding Pro Services. Professional users understand and agree that using the Website does not guarantee that anyone will engage them for Pro Services. Client users understand and agree that using the Website does not guarantee that anyone will engage them for work on posted projects.

Professional users understand and agree that they are customers of “THE COMPANY”, and are not “THE COMPANY” employees, joint venturers, partners, or agents. Professional users acknowledge that they set or confirm their own prices, provide their own equipment, and determine their own work schedule. “THE COMPANY” does not control, and has no right to control, the services a Professional user provides (including how the Professional user provides such services) if the Professional user is engaged by a Client user or any other person, except as specifically noted herein.

You acknowledge and understand that use and/or implementation of some Content (or reliance thereon) may result in personal injuries and/or death and that any service, construction, renovation or repair work should only be undertaken by competent and qualified persons.

You further acknowledge and understand that any service, construction, renovation and/or repair requires additional information and knowledge than that provided on the Website and Content and that you should not rely on Content with respect to any service, construction, renovation and/or repair work. You acknowledge and understand that service, repair, construction and building requirements may vary from one location to another and that you should confirm which laws and other requirements apply to you and any project you may undertake.

You assume all risks associated with dealing with other users with whom you come in contact through the Website. You acknowledge and understand that you should undertake your own research, investigations, inquiries and due diligence with respect to any project and with respect to any potential contractor, supplier, service provider and/or customer or client.

“THE COMPANY” will not be liable for any damages, costs, expenses, penalties and other losses caused by or attributable in whole or in part to events or circumstances beyond “THE COMPANY”’s reasonable control.

In the event that you have a dispute with one or more users, you release “THE COMPANY” (and its shareholders, directors, employees, agents and representatives) from all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.

“THE COMPANY” is under no legal obligation to, and generally does not, control the Content provided by other users which is made available through the Website. Content posted by other users may be deceptive, offensive, harmful, defamatory, libellous, incomplete, dated or inaccurate.

You agree that “THE COMPANY”, its shareholders, directors, officers, employees, contractors, vendors, advisors, agents and other representations will not be responsible or liable for any loss or damages whatsoever, including without limitation direct, indirect, incidental, special or consequential damages or other damages (including without limitation damages for harm to business, damage to reputation, loss of information, data or Content, loss of profit, loss of savings, loss of revenue), arising from or in connection with the use of or access to, or the inability to use or access, this Website, any Service, any Content, or any linked website of a third party (and related third party services and/or content), even if “THE COMPANY”, or such a third party has been advised of the possibility of such damage or loss.

The limitations of liability and disclaimers in this Agreement apply regardless of the form of action, whether in contract, warranty, delict, quasi-delict, strict liability, negligence, or other tort and shall survive a fundamental breach or breaches, or the failure of the essential purpose of contract or the failure of an exclusive remedy.

You further understand that other users are free to post Content about you, services you received or provided and/or their prior dealings or interactions with you or with regards to your past conduct, all of which may be freely accessed, viewed and downloaded by other users. Likewise, “THE COMPANY” is free to supplement such Content with Content of its own based on information that it knows, comes to learn (through receipt of information from third parties or through its own investigations and inquiries) or otherwise believes is accurate. This may include posting hyperlinks to third party webpages that may include information that relates to you. If you are an employee of a contractor, supplier or service provider posting a review, anecdote or comments regarding your employer, your employer’s response may include information about you and your employment, which may include personal information.

You understand that by using the Website, you may be exposed to Content that is offensive, indecent or objectionable. Opinions and reviews expressed on this Website are those of the authors. “THE COMPANY” accepts no responsibility for the reviews, opinions, advice, statements and/or information posted on this Website. “THE COMPANY” will not be liable for any Content even if it is slanderous or libellous, or could otherwise be damaging to your reputation, adversely affect your business, or constitutes personal information.

You acknowledge and understand that “THE COMPANY” may (but is not obligated to) supplement listings, posts and other entries, including your listings, posts and other entries, by adding and/or associating third party images with respect to same. You acknowledge and understand that the purpose of the Website is to provide an open forum for discussion and agree that “THE COMPANY” will not be required to remove, redact or retract any libellous, defamatory or slanderous content nor provide any editorial comments, clarifications or notices, nor will “THE COMPANY” be liable for refusing or failing to remove any such content or post any retraction, editorial comments, clarification or notices with respect to such content. You also acknowledge and agree that “THE COMPANY” will not be liable for any personal information that may be posted on the Website through the conduct of any third party. Your only recourse with respect to any third party Content and/or disclosure (and “THE COMPANY”’s collection) and/or publication of your personal information will be with respect to the third party that disclosed and/or posted such Content or the third party that provided “THE COMPANY” with information upon which “THE COMPANY”’s Content is based on or was derived from (including, without limitation, operators of third party websites to which Website hyperlinks may direct users to).

“THE COMPANY” will only disclose the identity and other particulars of a third party that posts or supplies Content in the event that it is provided with an order from a court of competent jurisdiction ordering disclosure of such information. Should “THE COMPANY” provide you with the means to challenge the accuracy of such Content, “THE COMPANY” will have sole discretion in determining the validity of any such challenge (using such factors as “THE COMPANY” deems appropriate in its sole discretion), and all decisions made by “THE COMPANY” with respect to any such challenge will be final and binding. You acknowledge and agree that the fact that “THE COMPANY” may in some instances remove Content (whether yours or a third party’s) or provide any editorial comments, clarifications or notices in regards to any Content does not waive, qualify, or otherwise affect the disclaimers, exclusions and other limitations of liability in this Agreement. Should “THE COMPANY” elect to remove any Content, it may, in its sole discretion, include a notice, editorial comment or other disclosure in terms of such removal and the associated facts and underlying reasons in conjunction with such removal, including, without limitation, the fact that you requested the removal of such Content.

You acknowledge and understand that the Website provides you with the option of replying to any such comments and presenting your views or position in terms of any Content that you believe to be inaccurate, false, incomplete, dated, improperly contextualized, misleading, libellous and/or defamatory and agree that “THE COMPANY” shall not be liable in any manner whatsoever if such features or functionality of the Website or any Service is not accessible, available, operational or operating in a reliable, timely, uninterrupted and/or error free manner.

If you provide information to us about a third party, you authorize us to post such information without restriction and without any obligation to maintain your anonymity. If we do elect not to disclose your identity, we make no warranty and provide no assurances that we will or can maintain your anonymity.

Should you have a dispute with any service professional, contractor, lender, client, creditor or supplier (including, without limitation, any current and/or former employer), you must resolve such dispute with such third party directly, and you hereby agree not to involve “THE COMPANY” in any matter whatsoever in any such dispute, including, without limitation, requiring “THE COMPANY”’s attendance or participation (or that of any “THE COMPANY” shareholder, director, employee, agent and/or representative) in any legal proceeding.

Any reference on the Website to any program or arrangement pursuant to which charitable donations or gifts are to be made by “THE COMPANY” in conjunction with any membership, review or submission of other Content, will be made by “THE COMPANY” in its own name. Payments of charitable donations or the delivery of charitable gifts may be consolidated and paid within such interval as “THE COMPANY” may determine in its sole discretion. “THE COMPANY” may in its sole discretion vary the terms of, or discontinue, any such program or arrangement without notice.

Some jurisdictions may not allow limitations or exclusion of liability for incidental or consequential damages, damages relating to personal injuries or death, damages arising from intentional or gross fault, or exclusion of implied warranties, so some of the above limitations or exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding these limitations or exclusions. To the extent the foregoing limitations and exclusions of liability are not enforceable or not fully enforceable, to the extent permitted by applicable laws, you agree that “THE COMPANY”’s aggregate liability for any damages whatsoever under this Agreement, in tort, strict liability or otherwise in law, will be limited to CAD$10.00 (ten dollars) in the aggregate.

Registration

Access to certain features of the Website and access and use of certain Services or Content may be restricted to persons who have registered through the Website and created an account for the Website (an “Account“). An individual may only create a single Account for himself or herself.

Likewise, a user tied to a business may create an Account for such business (each, a “Profile“). “THE COMPANY” may, in its sole discretion, consolidate, delete, edit or otherwise modify Accounts for a single business or for related businesses.

You agree to: (a) provide true, accurate, current and complete information as prompted by the Website’s (or relevant Service’s) registration form for Accounts and/or Profiles (such information being collectively referred to as the “Registration Data“) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

For clarity, the provision of some Registration Data is required to create an Account while the provision of other Registration Data is optional. You acknowledge and understand that the failure to provide optional Registration Data as part of creation or updating of a Profile may negatively affect the Scores and Rankings (as such term is defined and discussed in Section 6) for the business(es) featured in such Profile. We may from time to time require you to provide us with proof in terms of the authenticity, accuracy and/or currency of Registration Data.

“THE COMPANY” is concerned about the safety and privacy of all its users, particularly children. Our services are available only to persons who can form legally binding contracts in the jurisdiction in which they reside or are domiciled. Without limitation to the foregoing, you may neither register for nor use the Website or any Services if you are under the legal age of majority in the province or territory in which they reside. You are solely liable for any misstatements and/or misrepresentations in conjunction with the Registration Data or with respect to any postings or listings created and/or posted.

Password and Security

You will be asked to create username and password for your Account during the registration process. You are responsible for maintaining the confidentiality of the username and password, and are fully responsible for all activities that occur under your Account, user name and/or through use of your password. You agree to (a) immediately notify “THE COMPANY” if you have reasonable grounds to believe someone has obtained access to your password or someone has made unauthorized use of your Account, and (b) ensure that you log out from your Account at the end of each session.

You acknowledge and agree that the rights provided to you under this Agreement are personal to you and may not be shared with or transferred to anyone. Accordingly, you agree not to share your Account (or any privileges derived from your Account) with any third party.

Use

This Website is operated in Canada. To the extent you are not a resident of Canada, you are solely responsible for ensuring that use of this Website and any Services is lawful in and permitted by the laws of the jurisdiction in which you reside or in which your business is domiciled. Your right to access and use the Website and Services is strictly conditional upon such access and use being lawful in your jurisdiction.

You understand that you are solely responsible for ensuring that materials that you post on the Website comply with all applicable laws and this Agreement, regardless of whether such postings are public or private in nature. You further understand that you are solely responsible for ensuring that goods or services that you promote or advertise and the completion of any transaction relating to the foregoing complies with all applicable laws and this Agreement.

You understand and agree that you are personally liable for anything you communicate on the Website, including without limitation, communication of defamatory, libellous, discriminatory, obscene, offensive, false, fraudulent, inappropriate, profane, threatening, harassing, abusive, illegal and/or unlawful information or the unauthorized communication of confidential or proprietary information (collectively, “Prohibited Content“). You shall not post any Prohibited Content on the Website or use the Website or any Service to post, publish, republish, broadcast, distribute or otherwise communicate any Prohibited Content. Without limitation to the foregoing, when posting Content you shall use your best efforts to ensure such Content is truthful, accurate, current and complete and otherwise complies with the requirements of this Agreement. You acknowledge and understand that any Content that you may post or submit is subject to authentication and verification and that “THE COMPANY” may, in its sole discretion temporarily or permanently remove such Content if it believes, in its sole opinion, that such Content is inaccurate, untruthful, dated or incomplete, includes personal information or other prohibited content, or if “THE COMPANY” determines in its sole opinion that it has any form of legal, financial or other exposure in terms of such Content. In this respect, “THE COMPANY” may require that you provide satisfactory evidence of any underlying engagement, transaction or other matter, and/or of the accuracy, truthfulness, currency and completeness of such Content and underlying facts. If “THE COMPANY” elects in its sole discretion to post such Content, it has the right to add editorial comments or caveats in regard to the foregoing.

You understand and agree that you are personally responsible for complying with any applicable laws and complying (and not infringing) any third party rights, including, without limitation any privacy rights, personality rights, proprietary rights and trade secrets. Without any limitation to the generality of the foregoing, you shall not post any confidential information nor any information or other materials protected by copyright without the written permission of the copyright owner. By posting any Content, you represent and warrant that: (i) such material is in your lawful possession and can be disclosed, published, republished and communicated without restriction; (ii) to the best of your knowledge, the information contained in such Content is accurate in all material respects; and (iii) the publication, display, reproduction, distribution, modification and use of such Content does not and will not infringe any copyright or trademark. In addition, you grant “THE COMPANY” and users of this Website the non-exclusive right and license to display, copy, publish, republish, distribute, transmit, print and use such Content and any information, idea or invention encompassed therein or extractible therefrom.

You agree not to reproduce, duplicate, harvest, copy, sell, resell or exploit for any commercial purposes or for any purpose other than for your personal and private use, the Website, any Content and/or Service, whether in whole or in part. You agree not to assist any third party in regard to any such activity.

You will not use the Website or any Service for any storage or archival purposes. Content posted or otherwise stored on the Website may be removed and/or deleted at any time at “THE COMPANY”’s sole discretion without any liability to you or to any third party.

If you are a contractor, service provider or supplier:

You agree to abide by and comply with the Code of Conduct which is accessible here . Without limitation to the foregoing, you agree not to post or direct others to post Review about you, your business, your operations, goods and services that are false or misleading, including, without limitation, fictitious Review (whether in terms of the identity of the person posting such Review, in regards to the subject matter thereof or in regards to both of the foregoing).

You acknowledge and understand that:

“THE COMPANY” may investigate and audit Review to assess its validity, accuracy and truthfulness, including through use of automated processes.
“THE COMPANY” may disclose the fact that potentially fictitious, invalid, inaccurate and/or misleading Review has been posted by you (or by someone else) and/or is otherwise associated with you or your Account and/or Profile, as well as incorporate within any scoring feature, metrics, ranking and/or ranking tool information regarding potentially fictitious, invalid, inaccurate and/or misleading Feedback attributable to you or persons whom you have directed.
any false or misleading representations and any deceptive marketing practices may constitute a violation of applicable laws, including, without limitation, the Competition Act (Canada) and that “THE COMPANY” is free to report any such possible violations to governmental authorities or law enforcement bodies.
You agree that “THE COMPANY” will have no liability whatsoever in regards to any of the foregoing practices.

You agree that any violations of this Agreement and/or any code of conduct that may relate to use of the Website or of any Service (as same may change from time to time), including, without limitation, the posting of Prohibited Content, and/or the posting of Feedback and/or other Content that is not authentic, truthful, accurate and/or complete, or otherwise fails to comply with the requirements of this Agreement, may be disclosed to users of the Website and/or may be associated with and/or included in your Account and/or Profile.

Postings, Review, Ratings and Scores

You acknowledge and agree that you are solely responsible for the form, content and accuracy of any ad, posting, review, testimonial, commentary, rating, ranking or other content placed by you on the Website. You agree that all Content that you place on the Website must comply with all applicable laws. You acknowledge and agree that “THE COMPANY” may, in its sole discretion and without any obligation to do so, require you to confirm your identity and/or the currency, completeness and/or accuracy of certain facts relating to any content that you post on the Website and that failing such confirmation, “THE COMPANY” may, in its sole discretion remove, redact or annotate such Content. “THE COMPANY” may, in its sole discretion, remove any and all Content posted by you, including, without limitation, any posting and/or information that contravenes this Agreement.

If you are a contractor, service provider or supplier:

You acknowledge and agree that we or other users may create a Profile for you and your business with respect to which other users (including, without limitation, past and current customers, suppliers, subcontractors, vendors, lenders, creditors, employees and the like) may post comments, anecdotes, feedback, reviews, ratings, rankings, testimonials, recommendations, referrals, rebuttals, and other information (collectively, “Feedback“).

You may be provided with the opportunity to present to “THE COMPANY” certain materials in support of any reply, rebuttal or challenge in terms of any Feedback (collectively, “Supporting Materials“). You acknowledge and confirm that: (i) any Supporting Materials provided to “THE COMPANY” may be disclosed to any interested party including, without limitation, any third party that is the subject of the underlying rebuttal or challenge and; (ii) such Supporting Materials will constitute Content for the purposes of this Agreement irrespective of its format or the manner in which it is communicated to “THE COMPANY”.

You acknowledge and confirm that: (i) “THE COMPANY” may at any time and from time to time compile scores and/or ratings with respect to members and other persons having Profiles (collectively, “Scores and Ratings“); (ii) Scores and Ratings may be based on subjective criteria and/or generated through automated tools; and (iii) Scores and Ratings may be based not only on Review (in terms of content, volumes and/or otherwise) but may also be based on conduct relating to access to and use of the Website and Services (including, without limitation, the type and amount of information you disclose or otherwise make available in your Profile or otherwise on the Website) as well as other information we come to learn or discover relating to you, your business, your association or affiliation (legal, business, familial, de facto or other) with third parties with questionable credentials or a checkered past, and/or your operations, obtained independently of your Profile and/or use of the Website (including, without limitation, information, extracted from any trade directory, your website, social media site, or any third party resource [such, as by way of example only, the Better Business Bureau or any governmental authority or trade association]).

For greater certainty, Registration Data, Review, Scores and Ratings and other information relating to your Profile constitute Content for the purposes of this Agreement and may be published on the Website or otherwise made available to other users of the Website. You consent and agree and consent to the foregoing.

You agree not to challenge any Scores and Ratings or prevent and/or hinder the creation, display and/or publication of Scores and Ratings by “THE COMPANY”, its business partners and/or its licensees, and their respective service providers) and further agree that none of the foregoing entities will have any liability with respect to the generation, posting and/or distribution of any Scores and Ratings or their reliance on the foregoing in terms of the operation of the Website and rendering of the Services, or on reliance by any other person in terms of any other matter whatsoever, including, without limitation, any purchasing decision or decision to commence, suspend, resume or terminate any relationship, arrangement or undertaking.

PRO Memberships

Clients and Professionals may access additional services by becoming exclusive “PRO” members. “PRO” memberships are subject to additional terms and conditions:

1. Introduction

Masterhand Pro’s PRO Membership is designed to foster a higher level of engagement and satisfaction among Clients and Professionals on our platform. This chapter outlines the terms and conditions governing the PRO Membership for both Clients and Professionals, setting forth the rights, obligations, and benefits associated with the PRO Membership.

2. Eligibility for PRO Membership

A. Clients:

– To be eligible for PRO Membership, Clients must have a registered account on Website.

– Clients must agree to the terms outlined in this chapter and abide by all other policies and guidelines of Masterhand Pro.

B. Professionals:

– Professionals must have a verified profile on Website.

– Professionals must agree to the terms outlined in this chapter and abide by all other policies and guidelines of Masterhand Pro.

3. Benefits of PRO Membership

A. Clients:

– Clients with a PRO Membership enjoy a number of benefits aimed at enhancing their experience and satisfaction on Website.

– Detailed information regarding the benefits for Clients can be found [here](https://masterhand.pro/help/pro-membership/introduction-to-pro-membership/).

B. Professionals:

– Professionals with a PRO Membership enjoy a number of benefits aimed at improving their visibility, connectivity, and opportunities on Website.

– Detailed information regarding the benefits for Professionals can be found [here](https://masterhand.pro/help/pro-membership-professional/benefits-of-pro-membership/).

4. Membership Fees

A. Clients:

– The fees for PRO Membership for Clients will be as outlined on the Website.

– Membership fees are non-refundable and are subject to change with prior notice as outlined in PRO Membership section [https://masterhand.pro/help/pro-membership/choosing-the-right-pro-plan/] of the Masterhand PRO Help Center.

B. Professionals:

– The fees for PRO Membership for Professionals will be as outlined in PRO Membership section [ https://masterhand.pro/help/pro-membership-professional/membership-plans-and-pricing/ ] of the Masterhand PRO Help Center.

– Membership fees are non-refundable and are subject to change with prior notice.

5. Term and Termination

A. Clients and Professionals:

– The PRO Membership will continue in effect unless and until terminated by either the Client, the Professional, or “THE COMPANY”.

– Clients or Professionals may terminate their PRO Membership at any time by contacting Website Support.

– “THE COMPANY” reserves the right to terminate PRO Membership for any reason, including but not limited to violations of this chapter or other “THE COMPANY” policies.

6. Modifications to PRO Membership Terms

Masterhand Pro reserves the right to modify the terms and conditions of the PRO Membership at any time. Any modifications will be posted on the Website, and Members will be notified of any significant changes.

7. Limitation of Liability

In no event shall “THE COMPANY” be liable for any indirect, incidental, special, consequential or punitive damages, whether in an action in contract, tort, or otherwise arising out of or in connection with the PRO Membership.

8. Contact

For any queries regarding the PRO Membership, Clients and Professionals may contact Website Support through the contact details provided on the Website.

This chapter aims to outline the basic framework of the PRO Membership for both Clients and Professionals while ensuring compliance with best practices as observed on similar platforms. By adhering to these terms, Clients and Professionals agree to foster a conducive and mutually beneficial environment on Masterhand Pro.

SafePay Deal, Regular Deal, Reviews, and Payment Code

SafePay Deal

The SafePay Deal is a secure payment method offered by “THE COMPANY” to ensure a safe and reliable transaction between professionals and clients. With SafePay Deal, both parties can have peace of mind knowing that their funds are protected until the job is completed to satisfaction. When using SafePay Deal, the client deposits the agreed-upon amount into an escrow account, which is held by “THE COMPANY”. The funds are released to the professional only after the client approves the work. This system eliminates the risk of non-payment or disputes, providing a secure and transparent process for both professionals and clients. To learn more about how SafePay Deal works and how to set it up for your transactions, please refer to the SafePay Deal page on the “THE COMPANY” website.

Regular Deal

In addition to the SafePay Deal, “THE COMPANY” also offers the Regular Deal option for professionals and clients who prefer a different payment arrangement. With the Regular Deal, professionals and clients can negotiate their own payment terms and conditions without involving an escrow account. This option provides flexibility for those who have an established working relationship or prefer a different payment method. However, it’s important to note that the Regular Deal does not offer the same level of protection as the SafePay Deal. Professionals and clients should carefully consider their trust and confidence in each other before opting for the Regular Deal. To learn more about the Regular Deal and its benefits, please visit the Regular Deal page on the “THE COMPANY” website.

Reviews

Reviews play a crucial role in the “THE COMPANY” ecosystem, providing valuable feedback and insights for both professionals and clients. After a job is completed, clients have the opportunity to leave a review and rate the professional’s performance. These reviews help build trust and credibility within the community, allowing future clients to make informed decisions when hiring professionals. Professionals can showcase their expertise and track their performance through the reviews they receive. “THE COMPANY” encourages honest and constructive reviews to maintain the integrity of the platform. To learn more about the importance of reviews and how they can benefit professionals and clients, please refer to the Review on Client and Review on Professional pages on the “THE COMPANY” website.

Payment Code

The Payment Code is an additional layer of security provided by “THE COMPANY” to protect professionals and clients during transactions. It is a unique code generated for the Client for each payment, which needs to be entered by the Professional to authorize the release of funds. The Payment Code is passed by Client to the Professional when work is done and ensures that only authorized individuals can access the funds, adding an extra level of protection against unauthorized transactions. To learn more about the Payment Code and how it enhances the security of your transactions, please visit the Payment Code and Payment Code for Professionals pages on the “THE COMPANY” website.

Disputes between or among users

“THE COMPANY” values our Professionals and Clients, and we understand that occasionally disputes may arise between or among them. Our goal is to provide tools to help users resolve such disputes independently. In the rare event a dispute regarding an interaction related to the Website cannot be resolved independently, you agree, at “THE COMPANY”’s request, to participate in good faith, to the extent you are reasonably able to do so, in a neutral resolution or mediation conducted by “THE COMPANY” or a neutral third-party mediator or arbitrator selected by “THE COMPANY”. Clients and Professionals agree to abide by the decision made through the arbitration process. Both parties acknowledge and agree that by entering into any arbitration proceedings, they are waiving their right to have such dispute resolved by a judge or jury. The decision by the arbitrator(s) shall be final and binding, and the parties hereby agree to expedite the arbitration process to the extent possible and to cooperate fully with the arbitrator(s) to resolve any dispute. Notwithstanding the foregoing, you acknowledge and agree that “THE COMPANY” is under no obligation to become involved in or impose resolution in any dispute between or among users or any third party.

Use of “THE COMPANY” badges, trademarks, APIs and other “THE COMPANY” supplied materials

In the event “THE COMPANY” provides you with any materials in conjunction with your access and/or use of the Website and/or Services (collectively, ““THE COMPANY” Materials“), “THE COMPANY” hereby grants you a non-exclusive, revocable, non-transferable, restricted license to use the “THE COMPANY” Materials in Canada solely for your internal and personal use and strictly for the purposes disclosed to you by “THE COMPANY” at or before the time of delivery of said “THE COMPANY” Materials. Such license may be revoked at any time by “THE COMPANY” by delivery of notice to you and, upon revocation of such license, you shall forthwith return the “THE COMPANY” Materials to “THE COMPANY” or securely destroy same if requested to do so by “THE COMPANY”, all of which will be at your sole cost and expense.

If you are a contractor, service provider or supplier and “THE COMPANY” member:

“THE COMPANY” may from time to time make available to you certain “THE COMPANY” badges (which may embed “THE COMPANY” trademarks) that may be displayed on your website and/or other marketing materials (“Badges“). “THE COMPANY” may also from time to time make available to you certain other marketing aids such as decals and artwork that may also be used in terms of the marketing of the fact that you are a “THE COMPANY” member (the “Marketing Aids“). Finally, “THE COMPANY” may from time to time make available API and other code or software that will allow reproduction of certain Content on your website or other online platforms (“Interface Tools“).

In the event “THE COMPANY” elects to provide any such “THE COMPANY” Materials to you, which in all instances will be in “THE COMPANY”’s sole discretion, your use of such “THE COMPANY” Materials is subject to such additional terms and conditions as “THE COMPANY” may specify at the time of delivery or thereafter. Without limitation to the foregoing: (i) use of Badges and Interface Tools is limited to websites that are owned by you and that relate solely to your business as specifically outlined in your Profile; (ii) you may not use Badges, Marketing Aids and/or Interface Tools to directly or indirectly promote any third party or its goods and services; (iii) you may not use Badges, Marketing Aids and/or Interface Tools in a deceptive or misleading manner; (iv) you may not make Badges, Marketing Aids and Interface Tools available to any third party; (v) you may not republish or distribute any Content made available through any Interface Tools; and (vi) you must comply with all rules, policies and guidelines published by “THE COMPANY” from time to time in regard to the display and use of such “THE COMPANY” Materials including, without limitation, notice requirements.

User Privacy and Security Policy

Use of this Site is subject to the terms of “THE COMPANY”’s Privacy Policy, accessible at https://masterhand.pro/privacy-policy/. By agreeing to these Terms of Service, you confirm that you have read and understood our Privacy Policy. You also recognize and agree that: (i) the Internet is not a secure medium, and neither the privacy of your communications, nor visits to this Website, can be guaranteed; (ii) the nature of Internet communications means that your communications may be susceptible to data corruption, unauthorized access, interception and delays. “THE COMPANY” shall not be responsible or liable for any loss of privacy, disclosure of information, harm, damage or loss that may result from your transmission of any information to us in any connection with the Website and/or any Service.

You agree that any collection, use, disclosure, storage, safeguarding, retention, alteration and destruction of any personal information you receive from any user of this Website will be in compliance with the Personal Information Protection and Electronic Documents Act (Canada) as well as in compliance with any other applicable laws. Without limitation to the generality of the foregoing, you agree that any reply or rebuttal to Feedback, and any other content that you post or otherwise publish on the Website or in conjunction with your use of any Service, will comply with all such applicable laws and acknowledge and understand that the disclosure of any personal information is subject to certain restrictions, safeguards and prohibitions. You further acknowledge and understand that certain employee related information constitutes personal information in some jurisdictions and for individuals employed in certain industries or sectors, and that publication or disclosure of such information may be subject to restrictions, safeguards and prohibitions.

If you are an individual, by posting any Content that includes your personal information you hereby unconditionally and irrevocably consent to the posting and publication of such personal information on the Website for such period of time as your initial review, comments, anecdote, testimonial, feedback, endorsement rating, ranking, commentary or other Content which is the subject of the reply or rebuttal has been removed. You further unconditionally and irrevocably consent to such Content being associated with you on the Website. Likewise, if you include your personal information in any Content that you post on the Website you unconditionally and irrevocably consent to the reproduction, posting and publication on the Website of such personal information in any reply, rebuttal or editorial commentary in terms of such Content.

If you are an individual who is carrying on business under your personal name, if your business address is the same as your residential address, if any of your other business contact information is the same as your personal contact information (including, without limitation, your telephone number, your fax number and/or your e-mail address), or if you are a shareholder, partner, owner, principal, director, officer or employee of a particular business, you unconditionally and irrevocably consent to the publication and disclosure on the Website of such personal information in regards to any review, rating, listing, endorsement, testimonial, ranking, feedback, rebuttal or any other similar Content.

You must not attempt to disable or circumvent any security features or measures of the Website, including without limitation: (i) attempting to log into an account or server which you are not authorized to access or (ii) attempting to interfere with the operation of the Website and/or the delivery of the Services including, without limitation through means of a virus or flooding or otherwise overloading the Website’s servers, or by any other means.

Indemnity

To the maximum extent permitted by applicable law, you will indemnify and hold “THE COMPANY”, its affiliates, its service providers and their respective directors, officers, employees, advisors, agents and other representatives, harmless from any damages, liability, costs, expenses, including reasonable legal fees, fines and other losses incurred or suffered by any of them as a result of: (i) Content you submit, post, transmit or make available on or through the Website; (ii) your violation of this Agreement; (iii) your dealings with other users of the Website or the Services; (iv) any dispute you may have with any other user of the Website or other third party; or (v) your infringement, breach and/or violation of any third party rights, including, without limitation, any intellectual property rights and any trade secrets.

Termination or Modification of Service

“THE COMPANY” reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, any Service (or any part thereof) without notice. Likewise, “THE COMPANY” reserves the right at any time to modify or discontinue, temporarily or permanently, the operation of the Website (or any part thereof) without notice. You agree that “THE COMPANY” shall not be liable to you or to any third party for any modification, suspension or discontinuance of any Service or of the Website.

Suspension of Account

You agree that “THE COMPANY”, in its sole discretion, may at any time suspend your Account (including, without limitation, any membership) or suspend your access to and use of the Website and/or of any Service, in the event it determines, in its sole discretion, that you have breached this Agreement or have otherwise acted inconsistently with the letter or spirit of this Agreement. Any reinstatement of your Account (including, without limitation, any membership) or above mentioned privileges will be in “THE COMPANY” sole discretion and subject to such conditions or additional requirements as “THE COMPANY” may determine in its sole discretion.

If your Account is suspended or terminated by “THE COMPANY”, “THE COMPANY” may provide you with limited access to the Website if Content is posted about you or your business and you provide us with a written request to such effect. In such circumstances, subject to authentication of your identity, “THE COMPANY” may grant you limited access to the Website and Services for the sole purpose of responding to such Content. Any such limited use of the Website and Services by you (including, without limitation, the posting of such response by you) is subject to this Agreement. “THE COMPANY” will not be liable for refusing or otherwise failing to provide you with any limited access to the Website even in the circumstances described above.

Products supplied from outside Canada

You acknowledge and agree that certain goods and/or services available, discussed, posted, featured and/or advertised on the Website may be supplied by third parties resident and operating outside Canada and/or may be hosted on computers located outside of Canada.

“THE COMPANY”’s proprietary rights

You acknowledge and agree that the Website, “THE COMPANY” Materials and any software provided by “THE COMPANY” or its licensors used in connection with your access and use of the Website contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that the Content is protected by intellectual property rights, including, without limitation, copyright, trademark, service mark, patent and/or other proprietary rights. Except as expressly authorized by “THE COMPANY” or its licensors, you agree not to decompile, reverse engineer, modify, rent, lease, loan, sell, distribute or create derivative works based on the Website, “THE COMPANY” Materials or any Service, whether in whole or in part, or otherwise attempt to discover the source code of any “THE COMPANY” Materials or any of the software available on or through the Website. Except as otherwise indicated elsewhere on this Website, you may view, download, modify and print the Content which you are authorized to access through your lawful use of the Website for your personal and internal use provided that: (i) your Account is in good standing and you are in compliance with this Agreement; (ii) you may not remove any copyright, trademark or other proprietary notices contained in or associated to the materials; (iii) any and all Content, including, without limitation, all leads, jobs, projects and other information generated, delivered, presented and/or otherwise made available to you may not be redistributed or provided to any third party. The rights granted to you under this Agreement are provided pursuant to a limited and conditional license and no rights are being transferred to you or otherwise provided to you on an exclusive basis. “THE COMPANY” reserves all rights not expressly granted to you herein.

You hereby grant to “THE COMPANY” a perpetual, irrevocable, royalty-free, transferable, non-exclusive, worldwide license (with a right to grant unlimited sublicenses) to use, modify, reproduce, publish, republish, broadcast, translate, create derivative works of, synchronise, create compilations of, incorporate into other works, import, adapt and commercially exploit on any medium (whether in existence now or in the future) any Content you post or make available to “THE COMPANY” in conjunction with your use of the Website and/or Services (whether the foregoing is provided through the Website or otherwise) including, without limitation, Registration Data (collectively, “Your Posted Content“). You hereby waive any and all moral rights you may have anywhere in the world in Your Posted Content. You represent and warrant that you have all right, title and interest in Your Posted Content and that the posting, reproduction, publication and communication of same on or through the Website and/or through the Services, does not infringe any third party rights or any applicable laws. Without limitation to the generality of the foregoing, You hereby grant to “THE COMPANY” a perpetual irrevocable, royalty-free, transferable, non-exclusive, worldwide license (with a right to grant unlimited sublicenses) to display and use Your trade name, as well as your logos and other trademarks in marketing materials published or broadcast by “THE COMPANY” and/or its service providers and agents in regard to the Website and/or Services. You also irrevocably consent to “THE COMPANY” referring to You as a current or past member of the Website and/or Service, as the case may be.

MASTERHAND PRO, “MASTERHAND.PRO” and the Masterhand PRO Logo are trademarks of “THE COMPANY”. Other trademarks or trade names mentioned herein may be the trademarks or trade names of their respective owners.

“THE COMPANY” reserves the right to deny requests to remove any Content from the Website, including, without limitation, a member’s Profile information. “THE COMPANY” reserves the right to remove, redact, disclaim or qualify any Content (including, without limitation, Content posted by or relating to you) from the Website without notice or liability.

Term and Termination

This Agreement will remain in full force and effect until it is terminated. You may terminate this Agreement at any time, for any reason by sending written request to cancel_membership@masterhand.pro. Please note that certain rights you have conferred to “THE COMPANY” and certain obligations you owe to “THE COMPANY” will continue to apply even after such termination (see below).

“THE COMPANY” may terminate this Agreement at any time, for any reason, with or without explanation, effective upon “THE COMPANY” sending written or email notice to you.

Upon termination of this Agreement, your Account (including, any membership) will be forthwith terminated and all licenses granted to you herein shall forthwith expire.

All licenses you have granted to “THE COMPANY” will survive termination of this Agreement, including those relating to Content that you have provided. For clarity, “THE COMPANY” can continue to publish and display any comments,posts,articles, reviews, anecdotes, ratings, endorsements and other feedback that you have submitted or refer to You as a past member.

If you are a contractor, service provider or supplier:

If your Profile is the object of any user comments, reviews, testimonials, anecdotes, ratings, rankings, commentary or other Feedback, your Profile will NOT be deleted in conjunction with termination of this Agreement and will still be accessible, searchable and viewable on the Website, and may be subject to further Feedback. In the event that you later wish to respond to any such Feedback or post a rebuttal, you will need to reactivate your Account. You may reactivate your Account by contacting us and satisfying such requirements as we may establish from time to time to validate your identity. You further understand that termination of this Agreement does not prevent the creation by third parties of a profile on the Website relating to you or your business, and the posting of reviews, testimonials, ratings, rankings, commentary and/or other Content relating to you, your business, your operations, your goods and services and/or your past conduct and interactions.

All limitations of liabilities, exclusions of liability, waivers, releases, indemnities and disclaimers provided under this Agreement will survive termination of this Agreement. Your obligations regarding “THE COMPANY”’s confidential and/or proprietary information and/or Content, and your obligations to indemnify and hold “THE COMPANY” harmless will also survive termination of this Agreement. All licenses granted by you to “THE COMPANY” will also survive termination of this Agreement.

Governing Law and Jurisdiction

You agree and acknowledge that your use of this Site will be deemed to have occurred and taken place solely in Canada. You agree that this Agreement and any dispute relating to this Agreement will be governed in accordance with the laws of the Province of Alberta, Canada without reference or application of principles and rules of conflict of laws. You expressly agree and consent to the exclusive forum, jurisdiction and venue of the courts of the city of Edmonton, Alberta, Canada in any and all actions, disputes, or controversies relating to this Agreement and/or your access to and use of the Website, Content and/or any Service.

Class Action Waiver: The parties further agree that the arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. YOU AND “THE COMPANY” AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provisions set forth above shall be deemed null and void in their entirety and the parties shall be deemed to have not agreed to arbitrate disputes.

Language

The parties have requested that this Agreement and all documents contemplated hereby only be drawn up in English. Les parties aux présentes ont exigé que cette entente et tous autres documents envisagés par les présentes soient seulement rédigés en anglais.

Communication and messaging

Masterhand Pro is dedicated to maintaining a dynamic and functional communication environment. By using our services, users agree to receive messages and emails from Masterhand Pro, which may include updates, service notifications, and promotional content. Users may opt-out of non-essential communications at any time through their account settings or via links provided in the emails.

Additionally, our platform enables users to engage with one another. Users may send messages and emails to other users subject to our community guidelines and privacy policy. This feature is designed to facilitate project discussions, service inquiries, and professional collaborations while respecting privacy and security. Masterhand Pro monitors communications to ensure compliance with our terms and maintain a safe and respectful user experience.

 

Changes to this Agreement

“THE COMPANY” may from time to time (and in its sole discretion) make changes to this Agreement by posting a revised version on the following webpage: https://masterhand.pro/terms-of-service/. Please review such webpage periodically to determine whether the last version of this Agreement which you have reviewed is still the most current version of the Agreement that binds you. Your continued use of the Website, Content and/or any Service shall constitute your acceptance to any modification to this Agreement. You may not make any changes to this Agreement.

If any provision of this Agreement is found to be unlawful, void or unenforceable, then such provision will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

Additional terms and conditions of use for PRO memberships

PRO membership subscriptions are either purchased for a1 month, 6 month or 12 month contract term (“Term Membership“). Should you purchase a Term Membership, it will not automatically be renewed for a renewal term equal to the original term unless you renew your Term Membership prior to the expiration of the then current term.

Fees for a Term Membership will be charged to a PayPal account or a credit card for which you are an authorized user (such credit card and any other substitute or replacement card is referred to as the “Credit Card“). You will be asked to provide PayPal account or credit card information when you register as an exclusive member. Likewise, if you wish to renew or extend your exclusive membership period, or order Services that generate a fee, you will be asked to provide credit card information. For your protection, we use a certified payment gateway and do not retain credit card information after completion of a transaction (such information is retained by the certified payment gateway and may be used for future authorized transactions).

You may either elect to purchase a 6 month Term Membership with monthly payments (when available), or a 1 month or 6 or 12 month prepaid Term Membership. If you purchase a Term Membership with monthly payments, the monthly fee is payable in advance of each subscription month. If you have purchased a 1 month or 6 month or 12 month prepaid Term Membership, the fee for such prepaid term is payable prior to the beginning of the first subscription month.

Any renewal of a Term Membership with monthly payments will be at the fees that are in effect at the time of such renewal. Any renewal of a prepaid Term Membership will be at the fees in effect when the prepaid Term Membership was first purchased. The fees for the renewal of a prepaid Term Membership will be charged to the Credit Card as well the monthly fees for any Term Membership with monthly payments (which will continue to be payable in advance of the subscription month).

Each submission or order online for a Service for which a fee is charged is deemed to be an authorization to charge predetermined sums representing applicable statutory and service fees, charges, and applicable taxes to the Credit Card or PayPal account. You will be informed of the total charges and asked to confirm the transaction before it is charged to the Credit Card or PayPal account. You are responsible for all charges, fees and taxes incurred by you. Charges and fees will be at the rates established by “THE COMPANY” from time to time plus all additional applicable taxes.

Before submitting any request for goods and/or services or otherwise completing an online order (including, without limitation any purchase, renewal or extension of an exclusive membership), please verify that you have correctly entered the information in the request and/or order. We cannot refund the cost of a Service if you have inputted the request incorrectly. Once a submission or order is submitted, there are NO REFUNDS, EXCHANGES OR CANCELLATIONS.

Any discount provided in conjunction with your purchase of multiple Services will be retroactively adjusted or rescinded in the event that you later decide to cancel or terminate one or more such Services and the resulting combination of Services would either not entitle you to such discount or would entitle you to a lesser discount. You will be responsible for payment of any rescinded discount or any reduction in a previously issued discount, and these will be applied to the Credit Card or PayPal account.

You are solely responsible for updating your contact, billing and credit card information during the term of any Exclusive membership, including any renewal term. You shall promptly notify “THE COMPANY” if the Credit Card or PayPal account associated with your account is canceled, if such card is reported lost or stolen, or if you become aware that the security of such card has been compromised. You acknowledge that you will not receive a credit card or other payment statement unless you provide us with a valid e-mail address.

If we are unable to collect the charges, fees and/or taxes from the Credit Card or PayPal account for any reason, you are responsible to pay “THE COMPANY” directly the fees, charges and taxes plus interest at the annual rate of 18% (calculated daily) and any other charges (including costs of collection) incurred by “THE COMPANY”. In such circumstances, we may also in our sole discretion and without limitation to any of our remedies exercise any one or more of the following remedies: (i) immediately suspend further access to the Website and related services and content; (ii) issue an invoice to you for the amount of such charges, together with accrued interest and costs of collection, which invoice will be immediately payable; (iii) assign any such unpaid accounts to a third party, including, without limitation, a collection agency; and/or (iv) report such non-payment to one or more credit rating agencies.

You are responsible for notifying “THE COMPANY” of any incorrect charges within thirty (30) days of receiving a statement or receipt from “THE COMPANY” . After any such thirty (30) day period, you shall forfeit any recourse to “THE COMPANY” to claim a credit.

All fees displayed on or through the Website are subject to change without notice, in “THE COMPANY”’s sole discretion. Likewise, “THE COMPANY” reserves the right at any time to commence charging fees for Services which are presently offered for free and/or to increase any fees.

Term Memberships expire upon termination of the Agreement. If we terminate this Agreement other than as a result of you breaching its terms and conditions, we will refund all unused prepaid fees that you have paid in terms of any membership (and will pro rate any periodic membership fee in regard to the remaining portion of the membership period). In all other instances, you will not be entitled to receive any refund for any subscription payments you have made to “THE COMPANY”. “THE COMPANY” will not be liable to you in any other way or manner in the event of termination of this PRO Plan for any reason.