Understanding Dispute Resolution Process on Masterhand PRO

At Masterhand PRO, we strive to create a fair and transparent environment for both professionals and clients. While we encourage smooth collaborations, we understand that disputes may arise during projects. That’s why we have a robust dispute resolution process in place to help resolve conflicts and find amicable solutions.

When a dispute arises between a professional and a client on Masterhand PRO, it is important to follow the appropriate steps to ensure a fair resolution. Here is an overview of the dispute resolution process:

1. Open Communication: The first step in resolving a dispute is to encourage open communication between the parties involved. We highly recommend professionals and clients to engage in constructive dialogue and attempt to resolve the issue through direct communication before escalating it further.
2. Dispute Identification: If direct communication does not lead to a satisfactory resolution, either the professional or the client can initiate the dispute resolution process on Masterhand PRO. This can be done by clicking on the “Open a Dispute” button within the project workspace.
3. Provide Details: When opening a dispute, it is crucial to provide detailed information about the issue at hand. Clearly explain the problem, provide supporting evidence, and outline your desired outcome. This will help the arbitration team understand the dispute and make an informed decision.
4. Arbitration Review: Once a dispute is opened, it will be reviewed by the Masterhand PRO arbitration team or our partner professional mediators. They will carefully assess the information provided by both parties, review relevant project details, and aim to find a fair resolution based on the platform’s policies and guidelines.
5. Mediation Process: The arbitration team will facilitate the mediation process between the professional and the client. This may involve additional communication, clarification of details, and a thorough examination of the project requirements, milestones, and agreements.
6. Decision Making: Based on the information gathered and the policies of Masterhand PRO, the arbitration team will make a decision to resolve the dispute. This decision can involve various outcomes, such as full payment to the professional, partial payment, full refund to the client, or other suitable resolutions.
7. Communication of Decision: Once a decision is reached, the arbitration team will communicate it to both the professional and the client. The decision will be binding and should be accepted by both parties as the final resolution of the dispute.
8. Review Privileges: As part of the dispute resolution process, the arbitration team has the authority to grant review privileges to either or both parties involved in the dispute. This allows individuals to share their experience and provide feedback based on the resolution process.

Masterhand PRO aims to ensure that the dispute resolution process is fair, unbiased, and effective in reaching a resolution that satisfies both parties. We encourage professionals and clients to actively participate in the process, provide accurate information, and maintain professionalism throughout.

It is important to note that the dispute resolution process is designed to provide a fair and just outcome. Both professionals and clients should approach the process with an open mind, be willing to cooperate, and adhere to the decisions made by the arbitration team.

By understanding and following the dispute resolution process on Masterhand PRO, professionals can have peace of mind knowing that there is a structured system in place to address any conflicts that may arise during their projects.