Arbitrage: A Fair Approach to Resolving Disputes

Masterhand PRO offers a valuable tool called Arbitrage, which serves as a means of protection for both clients and professionals against any dishonest dealings that may arise during a SafePay Deal. In cases where disputes occur, Arbitrage involves the intervention of professional mediators, such as FireClaims Inc., who impartially review the situation and help find a fair and equitable solution for all parties involved.

When to Seek Arbitrage: As a client, you can initiate the Arbitrage process if you encounter any of the following situations during a SafePay Deal:

1. Non-Acceptance of Work: The professional fails to complete the work without valid reasons or justification.
2. Lack of Communication: The professional becomes unresponsive and fails to maintain open and effective communication.
3. Breach of Agreements: Either party violates the agreed-upon terms and conditions of the project, such as scope, timeline, or payment terms.
4. Unfulfilled Timeline: The project’s agreed-upon timeline has not been met, and there is no clear resolution in sight.
5. Unsolved Issues: Any other situation that cannot be resolved through direct communication and negotiation between you and the professional.

Initiating Arbitrage: If the work on the project is not finished but stopped due to any circumstances, either you or the professional can click the “Discontinue” button in the Workspace to inform the other party and request Arbitrage’s intervention. This action changes the project’s status to “Disputed,” and both you and the professional will still have access to the workspace and project summary.

Arbitrage Decisions: The Arbitrage mediators have the authority to make the following decisions based on their evaluation of the dispute:

1. 100% Return of Payment: If the final result is not delivered within the agreed-upon time or does not comply with the task requirements, the mediator may recommend a full refund to you.
2. 100% Payment to the Professional: If the final result is fully completed according to the guidelines and submitted within the specified time, the mediator may rule in favor of the professional and recommend the full payment.
3. Split Payment: In some cases, the mediator may suggest splitting the payment between you and the professional. This decision is typically made if the project is partially completed and delivered on time. Factors considered for payment splitting include equal or easily divided project parts or a prior agreement between both parties on how the budget will be allocated for different project components.

Arbitrage Cancellation: In certain situations, both you and the professional may agree to cancel the Arbitrage process. This can occur if a resolution is reached, or if you decide to continue working on the project without further mediation. Once Arbitrage is canceled, the project returns to the standard mode, and both parties resume their normal workflow. It’s essential to note that Arbitrage can be canceled and requested again an unlimited number of times until the project is closed.

The Arbitrage service provided by Masterhand PRO aims to facilitate fair resolutions and maintain the integrity of the platform. It offers a structured and unbiased approach to resolving disputes, ensuring that both clients and professionals are treated fairly and their voices are heard.

In addition to the resolution of disputes, the Arbitrage process also grants the mediators the authority to allow reviews from either side or both you and the professional involved in the dispute. This means that if a resolution is reached through Arbitrage, the mediators may permit one or both parties to leave feedback and share their experiences in the form of a review.

Leaving a review in the context of dispute resolution can be valuable as it allows you and the professional to express your opinions, provide insights into the resolution process, and offer feedback on your overall experience with each other. These reviews can be beneficial for future clients and professionals in making informed decisions based on the feedback and experiences shared by others.

Please keep in mind that the ability to leave a review as part of the dispute resolution process is at the discretion of the Arbitrage mediators. They carefully consider the circumstances, the outcome of the resolution, and the conduct of the parties involved before granting the review privilege.

Masterhand PRO encourages both clients and professionals to approach the Arbitrage process with professionalism, honesty, and a willingness to find a fair and amicable solution. The platform values the input and feedback of all parties involved and aims to provide a transparent and trustworthy environment for resolving disputes.

By participating in the Arbitrage process and potentially leaving a review, clients and professionals contribute to the transparency and integrity of the platform, enabling others to make informed decisions based on shared feedback and experiences.